FREQUENTLY ASKED QUESTIONS

FOR ROOMMATES

IS FLATCH FREE TO USE?

Yes! It’s free to create an account on Flatch for personal use. If you’re looking share your space (flat, apartment, villa etc), you can have up to one active post and connect with unlimited number of people for free.


HOW DO I START WITH FLATCH?

After you download Flatch and create an account, you can go ahead and post your space to share. Your post will be published after moderation and it will be public. People looking to co-live will see your post and either Like it or Dislike it. If they Like it, you will get notified and can Like them back. If you Like them back, a Match happens. Only then, you can connect and chat to interested candidates.


CREATING A PROFILE

Creating a profile on Flatch is easy. Simply add your personal details, upload a photo and proceed to filling your lifestyle, personality and interests. To improve your experience and personalize the use of Flatch, select your preferences for a perfect co-living journey.


EDITING A PROFILE

You can always edit your information on Flatch, except for your name, email and mobile number. If you need to make any changes on the personal information please contact us.


DELETING/DEACTIVATING A PROFILE

You can always request to delete your information on Flatch by sending us an email to [email protected]. We will delete/deactivate your account within 24 hours.


ACCOUNT VERIFICATION

When creating ac account on Flatch, you will receive an email with an activation code/link to verify that you are the owner of the email.


HOW DO I EDIT MY POST?

You cannot edit your post once published. You can deactivate it and create a new one.


WHAT IF PEOPLE MOVED IN OUTSIDE FLATCH?

Go to “My Posts” and find the active post. In the settings edit the number of roommates that might have joined you outside Flatch manually. Example, if you are searching for 2 people to share your space. One of your friends decides to join you. You can visit Flatch and update your listing to “searching for 1 more” instead of 2.


HOW DO I PREVENT PEOPLE FROM CALLING MY NUMBER?

In Flatch, no one can see your contact details or Full Name. When you like a post, and when the owner of this post likes you back, there is a Match. Only then, you can connect with each other and a chat box opens between you two. No harrassment, no stalking, no DMs!


CAN I SEARCH FOR PROFILES ON FLATCH?

No. On Flatch, profiles are not publicly listed. In the feed, you can see profiles of the posts and if you have a post, when a profile likes your post, you can see that profile.


CAN I LIST TWO (2) SPACES?

FLATCH assumes you are sharing your house/flat/room, and you will be living in this property along with roommates you are looking for. Accordingly you can list on property at a time.


WHAT ARE AVAILABLE SPACES?

Available spaces are posted by real estate agents or landlords, and are available for everyone to share as theirs. In short, you can share an available space, look for roommates, and strike a deal with the agent.


WHERE IS FLATCH LOCATED?

FLATCH currently serves the UAE.


HOW DO I CONTACT CUSTOMER SUPPORT?

We’re here to help and connect with you! If you need assistance, have feedback, or just want to say hey, send us an email at [email protected]. We respond to every message!


WHERE CAN I FIND FLATCH TO DOWNLOAD?

Flatch is available on both Apple Store and Google Play. Click here to download.

FOR AGENTS & LANDLORDS

IS FLATCH FREE FOR AGENTS & LANDLORDS TO USE?

Flatch is free for your first post. Afterwhich, an agent or a landlord can pay a fixed fee to unlock one extra post.


HOW DO I START WITH FLATCH?

Visit https://flatch.app/agent-registration.html, fill and submit the form, and an account will be created and shared with you after verification. Download and login to Flatch and list your property easily and hassle free.


HOW DO I DELETE MY POST?

You cannot delete your post once published. You can however deactivate it and create a new one.


I’M A LANDLORD. CAN I ADD MY AVAILABLE SPACE

Yes. Flatch is for agents and landlords who wish to rent their properties.


HOW DO I DEACTIVATE A PROPERTY?

Simply login to your agent account, go to your posts and select “Deactivate”. Your property will no longer exist in the available in the feed. Your property will also be inactive for roommates who previously shared it.

Why wait to uplift your lifestyle?

With FLATCH you can do it now. We change the perspective on co-living, so that it's a want rather than a need. Let's live in togetherness for a better version of home.

Download FLATCH today and join us!

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